Responsible Gaming

Responsible Gaming — Best 365's Commitment to Safe Betting

Best 365 believes betting should be fun — and that fun should never become a burden. Responsible gaming isn't just a policy for us; it's a genuine commitment to every one of our users.

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Minimum Age Requirement

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Support Services

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Self-Exclusion Activated

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Protection Tools

How Best 365 Keeps You Protected

Our Six Core Responsible Gaming Initiatives

Setting Betting Limits

Set your own daily, weekly, or monthly betting limits. Once a limit is in place, it can't be raised easily — that's exactly what keeps you in control.

Cooling-Off Period

If you're feeling overwhelmed or have been playing for too long, activate a cooling-off period yourself. You can take a break anywhere from 24 hours to 30 days.

Self-Exclusion Feature

If you feel your betting is getting out of hand, you can temporarily or permanently close your account yourself. This decision is entirely yours.

Ad Opt-Out Option

You can opt out of promotional emails and push notifications at any time. Staying away from advertising temptations is a key part of healthy betting habits.

Loss Limit

Your session will automatically end once you reach a set loss amount, significantly reducing the risk of large losses in a single day.

Session Time Alert

You'll receive a reminder if you've been playing for an extended period. Keeping track of your time helps ensure betting stays within the bounds of entertainment.

What Is Responsible Gaming and Why It Matters

Responsible gambling means treating betting purely as entertainment — not as a source of income or a way to recover losses. Best 365 believes betting should be a small, enjoyable part of your life, not a burden.

Online Sports Betting is growing rapidly in Bangladesh. In this environment, building a culture of responsible gaming is one of our top priorities. Whether you're betting on cricket, football, or tennis, we want it to always be an enjoyable experience.

Research shows that people who set betting limits enjoy the experience far more in the long run and are less likely to face financial stress. That's exactly why Best 365's responsible gaming tools exist — to keep you in control, always.

Keep in mind: Betting is never a source of income — it's entertainment. If you ever find yourself betting just to win back what you've lost, that's the biggest warning sign of all.

Signs of Problem Betting

Many people don't realize when their betting habits have become a problem. Check the signs below — if any of them sound familiar, it's time to take a step back.

  • Betting beyond your budget and regretting it later
  • Chasing losses with bigger bets to recover what you've lost
  • Hiding your betting activity from family or friends
  • Neglecting work, family, or studies because of betting
  • Feeling restless or irritable when you're unable to bet
  • Prioritising betting over eating or sleeping
  • Betting with borrowed money or by dipping into your savings
  • Repeatedly trying to quit betting but unable to stop
Get Help Now

If you notice any of the signs above in yourself, don't wait — contact Best 365 Support today. We're here to help, not to judge.

How to Use Best 365's Safety Tools

Best 365's responsible gaming tools are accessible directly from your account settings — no hassle, no extra forms required.

1
Log in to your account

Log in to Best 365 and click on your profile icon in the top right corner.

2
Open the "Responsible Gaming" menu

Go to the "Responsible Gaming" section from the profile menu.

3
Set Your Preferred Limits

Set a deposit limit, loss limit, or session time — whichever you need. Changes take effect within 72 hours.

4
Receive a Confirmation Email

A confirmation is sent to your registered email for every limit change, so you're always kept in the loop.

Limit decreases take effect immediately. However, increasing a limit requires a 72-hour waiting period — this is intentional, and exists to protect you.

Self-Exclusion — Take Control and Protect Yourself

Self-Exclusion is a feature where, upon your own request, Best 365 will close your account for a set period or permanently.

Short-Term Exclusion

Your account can be temporarily suspended for anywhere between 1 week and 6 months. During this period, you will not be able to log in, place bets, or make deposits.

Long-Term Exclusion

Your account can be closed for 6 months or more. It will not be reopened under any circumstances until that period has fully elapsed.

Permanent Closure

If you've decided to stop betting for good, you can apply for permanent account closure. This decision is final and cannot be reversed.

To activate self-exclusion: Email us at support@best365.biz or reach out via Live Chat. Our team will process everything within 72 hours.

Age Verification & Minor Protection

Best 365 strictly prohibits account registration for anyone under 18. This isn't just policy — it's our ethical responsibility.

  • Date of birth is required at the time of registration
  • KYC verification with a national ID is mandatory before your first withdrawal
  • Accounts flagged as suspicious may be called in for verification at any time
  • If a minor has registered by mistake, the account will be immediately cancelled and the balance refunded

If you have children or teenagers at home, password-protect your devices and keep your browser history clear. Make sure they cannot access the Best 365 app or website.

Build Healthy Betting Habits

Responsible gaming starts with the right mindset. Best 365 encourages you to keep the following in mind before every betting session:

  • Set your budget in advance: Decide in advance how much you can afford to lose, then place your bets
  • Don't bet chasing a win: Betting is not a lottery — outcomes are always uncertain
  • Never bet on impulse: Avoid placing bets when your team has lost or you're in a bad mood
  • Never bet while under the influence: Impaired judgment significantly increases the risk of making costly mistakes
  • Take regular breaks: Avoid playing for long stretches without a break
  • Keep family finances separate: Never bet with money meant for household expenses

Mental wellbeing is part of responsible gaming

Stress, loneliness, or financial pressure can sometimes push people toward betting. At Best 365, we believe betting is never the answer in those moments. Reach out to someone you trust, or seek professional support.

Check In With Yourself

If you answered "Yes" to most of the questions below, it may be time to seek help.

1

Have family or friends expressed concern about your betting?

2

Have you bet to win back money you've lost?

3

Have you tried to stop betting but couldn't?

4

Has betting affected your work or studies?

5

Have you bet beyond your budget?

2+ answers are "Yes" — Please reach out to us. No judgment, just support.

Quick Protection Tools
Deposit Limit

How much will you deposit each day?

Set a daily, weekly, or monthly cap on your deposits.

Example: daily limit ৳500

Loss Limit

How much are you willing to lose before you stop?

Your session automatically ends when you reach a set loss amount.

Example: Daily loss limit BDT 200

Session Time

How long will you play?

Set a maximum session time and you'll get an alert when it's up.

Example: maximum 1 hour

Contact Us for Support

Email: support@best365.biz
Response within 72 hours

Live Chat: Active 24/7
For immediate assistance

All communication is completely confidential. Your identity will never be disclosed.

General FAQs

Responsible Gaming: Questions & Answers

Simple answers to the most frequently asked questions

Yes, it can be raised — but not immediately. Any request to increase a limit takes effect after 72 hours. This delay is intentional, to prevent impulsive decisions. Lowering a limit, however, takes effect straight away.

Yes, any remaining balance in your account will be refunded upon closure. Funds are typically returned to your original payment method within 3–5 business days. Please note that bonus balances are non-refundable — only your actual deposited funds will be returned.

A cooling-off period is a short-term break lasting 24 hours to 30 days, after which your account is automatically reactivated. Self-exclusion is a longer-term measure — ranging from 6 months to permanent — and your account cannot be reopened before the period ends. If your situation feels serious, self-exclusion is the recommended option.

Start by having a calm, non-judgmental conversation with them. You can also reach out to Best 365 Support at support@best365.biz — we will take the necessary steps regarding the account in question. We also encourage you to refer them to professional counselling services.

We do our utmost to prevent underage access. Date of birth is mandatory at registration, and ID verification is required during KYC. However, when devices are shared within a household, parental responsibility is paramount. We strongly recommend keeping your device password-protected and enabling parental controls.

Active bonuses generally remain applicable within the set limits when a deposit limit or cooling-off period is in place. However, unused bonuses may be forfeited upon self-exclusion. Contact support for details — we'll always give you an honest answer.

Need help? Get in touch now

Our responsible gaming team is available 24/7 — completely free and confidential.

Join Best 365

Start betting safely and enjoyably

At Best 365, every user's safety and enjoyment matter equally. Play responsibly and have fun.

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